Return Policy for ecfcart.com
Last updated: January 01, 2026
At ecfcart.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a smooth and easy return process.
1. Eligibility for Returns
You can request a return if:
The item is unused, unwashed, and in its original condition
You return the item within 30 days of receiving your order
The item has all original tags, packaging, and accessories
Please note: Certain items, such as personalized products, digital downloads, or perishable goods, may not be eligible for return. This will be clearly stated on the product page.
2. How to Initiate a Return
To start a return:
Contact our support team at help@ecfcart.com with your order number and reason for return.
Our team will provide a Return Authorization and instructions for sending the item back.
3. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping costs (if any) are non-refundable.
5. Exchanges
Exchanges for different sizes, colors, or products are handled as a return and new purchase.
Contact us at help@ecfcart.com to arrange the exchange.
6. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at help@ecfcart.com with a photo of the item.
We will provide a replacement or full refund, including shipping costs.
7. Contact Us
For any questions about our Return Policy or to start a return, reach out to us at:
📧 Email: help@ecfcart.com
🌐 Website: ecfcart.com