Grievance Redressal Policy for ecfcart.com
Last updated: January 01, 2026
At ecfcart.com, we are committed to providing a smooth shopping experience and resolving any issues or complaints efficiently. This Grievance Redressal Policy explains how you can raise a complaint and how we handle it.
1. Purpose
The purpose of this policy is to:
Provide a clear process for addressing customer complaints
Ensure timely resolution of grievances
Maintain transparency and trust with our customers
2. Scope
This policy applies to all customers of ecfcart.com who have complaints related to:
Products or services purchased from our website
Website functionality or account issues
Refunds, cancellations, or shipping issues
Any other concerns related to their shopping experience
3. How to Lodge a Grievance
To raise a grievance, customers can:
Email: Send a detailed description of your complaint to help@ecfcart.com
Include: Your order number, contact information, and any relevant supporting documents or photos
Our team will acknowledge your complaint within 24 hours of receipt
4. Grievance Redressal Process
Once acknowledged, your complaint will be reviewed by our support team.
We will investigate the issue and propose a resolution or next steps within 3–5 business days.
If further action is needed (e.g., replacement, refund, or technical support), we will communicate the timeline clearly.
5. Escalation
If you are unsatisfied with the resolution, you may request your complaint to be escalated to the management team.
The management team will review and respond within 7 business days with a final resolution.
6. Contact Information
For any grievances, please contact us at:
📧 Email: help@ecfcart.com
🌐 Website: ecfcart.com
We encourage customers to provide detailed information to help us resolve complaints quickly and efficiently.