Refund and Cancellation Policy for ecfcart.com
Last updated: January 01, 2026
At ecfcart.com, we aim to ensure your shopping experience is smooth, transparent, and satisfying. This Refund and Cancellation Policy explains your rights regarding refunds, cancellations, and how we handle them.
1. Order Cancellation
You may cancel an order within 24 hours of placing it by contacting our support team at help@ecfcart.com.
Once an order has been processed or shipped, it cannot be canceled.
2. Refund Eligibility
You are eligible for a refund if:
You receive a defective or damaged item
You receive an incorrect item
You return a product within 30 days of delivery in its original condition (unused, unwashed, with all tags and packaging)
Note: Some items, such as personalized products, digital downloads, or perishable goods, cannot be refunded. This will be clearly stated on the product page.
3. How to Request a Refund
To request a refund:
Contact our support team at help@ecfcart.com with your order number and reason for the refund.
Our team will provide instructions for returning the item (if applicable).
Once the item is received and inspected, we will process your refund.
4. Refund Method and Timeline
Refunds are issued to the original payment method.
It may take 5–7 business days for the refund to reflect in your account, depending on your payment provider.
Shipping costs (if any) are non-refundable, unless the refund is due to a defective or incorrect item.
5. Exchanges
If you want to exchange an item for a different size, color, or product, it is treated as a return and a new purchase.
Contact us at help@ecfcart.com to arrange the exchange.
6. Damaged or Defective Items
If an item arrives damaged or defective, please contact us immediately at help@ecfcart.com with a photo of the product.
We will provide a replacement or full refund, including shipping costs.
7. Contact Us
For any questions regarding refunds or cancellations, reach out to us at:
📧 Email: help@ecfcart.com
🌐 Website: ecfcart.com